FREQUENTLY ASKED QUESTIONS

Q: Why is Play so important to my dog?

A: That's a big question, and to answer it properly I would need to write a book... Leave that with me, it's on my job list!

In the meantime subscribe to my mailing list to receive your FREE Dog Play Guide and to get copies of our emails and newsletters.

All this should shed some light on the situation for you!

Q: Your Dogs always look so happy. What's your secret?
A: Quality Play, Mental Stimulation and Hugs... Can't forget the hugs!

Q: My dogs recall is unreliable: Can she still join your Play Sessions?

A: Yes! Our Play Sessions take place in our secure Dog Park as does our Doggy Day Care.

As our Dog Park is secured by 6ft fencing, a dodgy recall isn't a problem at all. 

Q: Does my dog need to be neutered to attend your Doggy Day Care..

A: No, your dog does not need to be neutered to attend our Doggy Day Care.

However bitches who are in season are asked not to attend for 7 days afterwards.

Q: Does my dog need to be vaccinated to attend your Doggy Day Care?

A: Yes, your dog's vaccinations should be kept up to date. Vaccinations for Kennel cough are not essential. 

We also suggest that your dog have regular flea and worming treatments and tick treatments in the summer months. 

Q: Are you insured to care for my Dog?

A: Yes! We hold all relevant insurances to cover your Dog while they are under our care.
We would recommend that you also hold your own insurance which would probably provide a greater level of cover to you.

Please make sure your policy includes cover while your Dog is being looked after by others as this can be an exclusion on some policies.

Q: What facilities are at your Dog Parks?

A: There will be a variety of toys to play with during your visit, as well as water and poo bags too!

Q: How do I book a session in your Dog Parks?

A: Click on "Dog Parks" and then select your chosen site. Or you could click HERE

Q: It will be dark during my Dog Park visit, is there any lighting?

A: Yes! Crofts Corner has floodlights lighting up the Dog Park as well as external lighting around the building. I would definitely recommend bringing a torch though as the footpath leading to the Dog Park can be quite dark. 

Q: Are there any toilet facilities at your Dog Parks?

A: Yes, Woodcroft Road has a portable toilet on site for you to use during your visit. Unfortunately, Crofts Corner doesn't have any available toilets for visitors. 

Q: My dog is not friendly. Can he still enjoy your Dog Park?

A: Yes but you would need to book a Private Session. Group Play Sessions are social play sessions with other dogs.

Q: I have a booking at your dog park, but I don't know where to find you.
A: You would have been sent a booking confirmation email which includes a link to our website. Clicking this link will give you all the information you need to find us. 

Q: I have arrived at your dog park and the gate is locked and no one is here

A: Crofts Corner dog park is an unmanned facility so you would need to let yourself in and lock the gate behind you when you leave. All these details are confirmed on the booking email/link which you were sent when you booked.
Woodcroft Road dog park is manned and ringing the doorbell on the front gate will alert staff to your presence who will come and let you in. 

Q: The gate at Crofts Corner is locked, what is the code?

A: The code changes frequently. The current code can be found by clicking the link in our booking confirmation email to be taken to these details on our website. 

Q: I would like to bring more than 4 dogs to your dog park for my visit. Is this allowed?

A: The 4 dog limit is in place to reduce the disruption to Crofts Corner staff (who may be working onsite) and the local residents and their parking areas. If you wanted to bring more than 4 dogs along please contact us BEFORE you make your booking to ensure this is ok at the time you were planning.

 

Q: I have purchased a Paid Subscriber Plan and wanted to know when the next payment will be taken?

A: The date you purchased your plan initially will be your renewal date each month.

If you cannot remember when this was you can check the details in the member's area of our website, or alternatively send us a message and we will get back to you. 

Q: I am trying to book a Dog Park session using my Paid Plan Booking Tokens, however, it's not allowing me to do so.

A: Please ensure you are logged into your account with us. Only then will it allow you to use your Booking Tokens.

If you are still having problems then please contact us and our team will be happy to help.

Q: How do I cancel my Paid Subscriber Plan

A: You can cancel your plan in the member's area of our website or alternatively you can send us a message and one of the team will do it for you. There will be no refunds once a payment has been taken however your booking tokens will still be available to use.

Plans can be suspended rather than cancelled if you wanted. Please contact us to discuss this.  

Q: When will I receive my FREE Dog Play Guide, Emails and Monthly Newsletters?

A: The FREE Dog Play Guide is sent to you, via email, as soon as you subscribe (Please check your SPAM filter if you've not got it)

Our Emails are sent twice monthly on the 10th and 25th (Please check your SPAM filter if you don't receive them)
Newsletters are sent out quarterly at the start of March, June, Sept and Dec, so you should have them by the 15th.