FREQUENTLY ASKED QUESTIONS
Q: Why is Play so important to my dog?
A: That's a big question, and to answer it properly I would need to write a book... Leave that with me, its on my job list!
In the mean time subscribe to my mailing list to receive your FREE Dog Play Guide and to get copies of our emails and newsletters.
All this should shed some light on the situation for you!
Q: Your Dogs always look so happy. What's your secret?
A: Quality Play, Mental Stimulation and Hugs... Can't forget the hugs!
Q: My dogs recall is unreliable: Can she still join you?
A: Yes! Our Play Sessions take place in our secure Dog Park as does our Doggy Day Care.
As our Dog Park is secured by 6ft fencing, a dodgy recall isn't a problem at all.
Q: Does my dog need to be neutered to attend your Doggy Day Care..
A: No, your dog does not need to be neutered to attend our Doggy Day Care.
However bitches who are in season are asked not to attend for 7 days afterwards.
Q: Does my dog need to be vaccinated to attend your Doggy Day Care?
A: Yes, your dogs vaccinations should be kept up to date. Vaccinations for Kennel cough are not essential.
We also suggest to your dog has regular flea and worming treatments as well as tick treatments in the summer months.
Q: Are you insured to care for my Dog?
A: Yes! We hold all relevant insurances to cover your Dog while they are under our care.
We would recommend that you also hold your own insurance which would probably provide a greater level of cover to you.
Please make sure your policy includes cover while your Dog is being looked after by others as this can be an exclusion on some policies.
Q: What facilities are at your Dog Parks?
A: There will be a variety of toys to play with during your visit, as well as water and poo bags too!
Q: How do I book a session in your Dog Parks?
A: Click on "Dog Parks" and then select your chosen site. Or you could click HERE
Q: It will be dark during my Dog Park visit, is there any lighting?
A: Yes! Crofts Corner has flood lights lighting up the Dog Park as well as external lighting around the building. I would definitely recommend bringing a torch though as the footpath leading to the Dog Park can be quite dark.
Woodcroft Road also has floodlighting however due to the vast size of the Dog Park only half of the Dog Park is lit up.
Q: Are there any toilet facilities at your Dog Parks?
A: Yes, Woodcroft Road has a portable toilet onsite for you to use during your visit. Unfortunately Crofts Corner doesn't have any available toilets for visitors.
Q: My dog is not friendly. Can he still enjoy your Dog Park?
A: Yes but you would need to book a Private Session. Group Play Sessions are social play sessions with other dogs.
Q: I have purchased a Paid Subscriber Plan and wanted to know when the next payment will be taken?
A: The date you purchased your plan initially will be your renewal date each month.
If you cannot remember when this was you can check the details in the members area of our website, or alternative drop us a message and we will get back to you.
Q: I am trying to book a Dog Park session using my Paid Plan Booking Tokens, however it's not allowing me to do so.
A: Please ensure you are logged into your account with us. Only then will it allow you use your Booking Tokens.
If you are still having problems then please contact us and our team will be happy to help.
Q: How do I cancel my Paid Subscriber Plan
A: You can cancel your plan in the members area of our website or alternatively you can send us a message and one of the team will do it for you. There will be no refunds once a payment has been taken however your booking tokens will still be available to use.
Plans can be suspended rather than cancelled if you wanted. Please contact us to discuss this.
Q: When will I receive my FREE Dog Play Guide, Emails and Monthly Newsletters?
A: The FREE Dog Play Guide is sent to you, via email, as soon as you subscribe (Please check your SPAM filter if you've not got it)
Our Emails are sent twice monthly on the 10th and 25th (Please check your SPAM filter if you don't receive them)
Newsletters are sent out quarterly at the start of March, June, Sept and Dec, so you should have them by the 15th.